Frequently asked questions

Kooistra.com sells only to business customers: retailers, online shops, market traders and job-lot traders, wholesalers and buyers. Create a free account to see prices and place orders. Private customers are welcome in our own shops: Maxx, Actieverkoop and the Loodsverkoop warehouse sale.

We sell per outer carton. The number of pieces per carton is shown with every product, and quantities in the basket go up automatically in whole cartons.

Yes, the minimum order value is €150 excl. VAT. This applies to delivery as well as to collection in Leeuwarden.

Yes. Add the products you want to the quote list and send it, or contact our sales team. We will then send you a payment link as soon as possible and ship the order once it has been paid.

Yes. Request the take-all price for the whole lot on the product page. We will come back to you as soon as possible with our sharpest price.

In the webshop, select the items and quantities you would like a price for, add them to the quote and send the request from the quote page. You will receive a quote tailored to your request.

For customers who want more price information first, for customers who want to know the take-all price of one or more items, and for customers in countries we do not ship to as standard.

No, products cannot be reserved. Our lots change quickly, so the goods go to whoever orders first.

Sign up for our newsletter or our WhatsApp list. That way you are the first to hear about the latest lots and offers.

For the Netherlands there is a fixed delivery charge of €69 on orders from the minimum order value of €150. From €500 we deliver free of charge.

In the Netherlands delivery is free from an order value of €500. For Belgium that is €750, for Germany and Luxembourg €2,000. Higher thresholds apply to other countries; you will find them on the shipping & payment information page.

It differs per country: Netherlands €150, Belgium €250, Germany and Luxembourg €850, Denmark, Czech Republic, Poland, Austria, France, Slovakia, Hungary and Italy €1,450, and Spain, Portugal, Sweden and Slovenia €1,950. For collection in Leeuwarden it is always €150.

Our delivery countries include the Netherlands, Belgium, Germany, Luxembourg, Denmark, Czech Republic, Poland, Austria, France, Slovakia, Hungary, Italy, Spain, Portugal, Sweden and Slovenia. Is your country not on the list? Email info@kooistra.com or send a quote request stating your country, and we will see how we can still get the order to you.

Once payment has been received, orders are usually shipped within two working days, by arrangement with you. We will contact you about the delivery time and usually send a track & trace.

Yes. At the end of checkout, choose collection under the delivery options. You are welcome at our wholesale warehouse at Apolloweg 2 in Leeuwarden on working days from 8:00 to 17:00.

Report it by email to info@kooistra.com within 24 hours of delivery, with photos and your order number. We will then agree together how to put it right: a full or partial credit, a replacement delivery, or we collect the goods and arrange the return transport.

Unfortunately we cannot take back products ordered by mistake. Not sure about an item or a quantity? Please get in touch before you place your order.

You can pay by iDEAL | Wero, credit card (Visa or Mastercard), Apple Pay, Google Pay, Bancontact or bank transfer. For a bank transfer we first send you a pro forma invoice.

Once you accept a quote, we send a pro forma invoice with the payment details for a bank transfer. The same applies to agreements on a whole lot and to purchases agreed by email, phone or WhatsApp. If you prefer, we send a payment link instead.

You will receive the invoice by email as soon as your order has been shipped.

The minimum order value of €150 is excl. VAT. Do you have a question about the VAT on your invoice? Email info@kooistra.com or call +31 58 203 00 88.

As soon as payment has been received we start processing your order. The shipment usually leaves our warehouse within two working days, by arrangement with you.

Fill in the form on the offer a lot page with a short description, the quantities and any photos or lists. You are of course also welcome to call +31 58 203 00 88 or send us a WhatsApp message.

Our buyer reviews your offer and usually comes back within 24 hours with a fair, no-obligation bid.

Anything in consumer goods: surplus stock and overstock, bankruptcy stock, shop and factory stock, end-of-line items, old collections, B-grade items, seasonal products and mixed lots.

We do not buy second-hand products, private goods or household effects. Not sure whether your lot fits? Feel free to call or WhatsApp us and we will think it through with you.

No. We only buy trade stock from businesses.

From a few pallets to full truckloads. Small lots are interesting too, and organisationally and financially we can buy hundreds or thousands of pallets in one go.

We arrange the transport and collect the lot from you. As soon as we agree on the price, we pay the invoice straight away.

Yes. We sell worldwide, including to Dubai, the Middle East and Africa. A brand restriction within Europe is therefore not a problem for us.

Yes, by appointment. You will find us at Apolloweg 2 in Leeuwarden. Call +31 58 203 00 88 or email info@kooistra.com to make an appointment.

We are open and available on working days, Monday to Friday, from 8:00 to 17:00.

Kooistra.com has been buying and selling surplus stock since 1979. From our 15,000 m² warehouse in Leeuwarden we supply retailers, traders and wholesalers in the Netherlands and abroad.

In our own shops: Maxx, Actieverkoop and the Loodsverkoop warehouse sale. Keep an eye on these shops' social media for current opening hours and offers.

Yes, in almost all cases. To be sure, please check with us first.

Call +31 58 203 00 88, email info@kooistra.com or send us a WhatsApp message. We are available on working days from 8:00 to 17:00.